2018 China customer contact center and customer service industry leaders summit was held.

2018 China customer contact center and customer service leaders summit and 2018 The 13th summit of customer service leaders in China's financial industry was held in Shanghai on December 27. The summit was hosted by 51call center, CO sponsored by Zhaoyin yunchuang (Shenzhen) Information Technology Co., Ltd., under the guidance of China call center and BPO industry alliance (cncba), and 4Ps contact center international standards organization as the guiding standard Package, CRM, social media, e-commerce, big data "and other topics to talk about the application of customer contact center in the era of mobile Internet and big data.